Return & Refund Policy

Last updated: August 11, 2026

We want you to be happy with your LumoCue. If it isn't right for you, you may request a return within 14 days of delivery.

14-Day Return Policy

You have 14 days after receiving your LumoCue to request a return.

To be eligible for a return, the product should be returned in substantially the same condition in which you received it, including the LumoCue device and included accessories. Normal handling necessary to inspect and test the product is acceptable.

To start a return, please contact us through our Contact page:

lumocue.dev/pages/contact

Please include your order number and the reason for your return.

Do not send a product back without first contacting us so that we can provide return instructions.

Return Shipping

Unless the product arrived defective, damaged, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method. AutoFrax LLC cannot be responsible for returned products lost in transit.

If we sent you an incorrect product, or your LumoCue arrived damaged or defective, please contact us and we will work with you to resolve the issue.

Damaged, Defective, or Incorrect Products

Please inspect your LumoCue when it arrives.

If the product is damaged, defective, or you received the wrong item, contact us as soon as reasonably possible through:

lumocue.dev/pages/contact

Please provide your order number and a description of the problem. Photos or a short video may help us diagnose the issue more quickly.

If we determine that the product is defective or was damaged before delivery, we may provide troubleshooting assistance, replacement, repair, or a refund as appropriate.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please remember that your bank or credit-card provider may require additional time to process and post the refund after it has been issued.

Original shipping charges, if any, are generally non-refundable unless the return results from an incorrect, defective, or damaged product supplied by us.

Software

LumoCue includes companion software used to connect the device with supported AI coding tools.

The software download itself does not need to be returned. However, returning the physical LumoCue device does not grant any continuing rights to use software supplied exclusively for operation of that returned device except as otherwise permitted by the applicable software terms.

Exchanges

If you receive a defective or incorrect LumoCue, contact us first rather than placing another order. We will determine the most appropriate replacement or return procedure.

Questions

Questions about returns or refunds?

Contact us at:

lumocue.dev/pages/contact

LumoCue is operated by AutoFrax LLC.

AutoFrax LLC
2615 Peachtree Industrial Blvd
Ste J #1094
Duluth, GA 30097
United States