Shipping policy

Shipping Policy

Last updated: August 11, 2026

Thank you for ordering LumoCue. We are a small product team and personally work to make sure each order is prepared and shipped carefully.

Order Processing

LumoCue orders are generally processed and shipped within one week of your order, unless otherwise stated on the product page at the time of purchase.

Once your order ships, you will receive a shipping confirmation with tracking information when tracking is available.

During product launches, founding-batch releases, holidays, or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the email address provided with your order.

U.S. Shipping

LumoCue currently ships to eligible addresses in the United States where shipping options are offered during checkout.

Available shipping methods, delivery estimates, and any applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery time is separate from our order-processing time and depends on the shipping carrier and destination.

Tracking

When tracking is available, a tracking number or tracking link will be included in your shipping confirmation.

Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before submitting your order.

If you discover an error in your shipping address, contact us as soon as possible:

lumocue.dev/pages/contact

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the shipping carrier.

Delayed Shipments

Carrier delivery dates are estimates and may be affected by weather, transportation disruptions, holidays, regional conditions, or other circumstances outside our control.

If your tracking information indicates an unusual delay, please first check the carrier's tracking information.

If you still need assistance, contact us and include your order number.

Lost Packages

If tracking indicates that your shipment may have been lost in transit, please contact us.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the package.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Verify the shipping address on your order.
Check around the delivery location.
Check with household members, neighbors, building staff, or mailroom personnel where applicable.
Allow a reasonable period for carrier tracking information to resolve.
Contact the shipping carrier if the package still cannot be located.

If you continue to have difficulty locating the shipment, contact us and we will assist where reasonably possible.

Damaged Packages

Please inspect your LumoCue when it arrives.

If the product appears to have been damaged during shipping, contact us as soon as reasonably possible and provide your order number and a description of the damage.

Photos of the product and shipping package may help us evaluate the issue.

Returns

Returns are governed by our Return & Refund Policy.

Please contact us before returning a LumoCue so that we can provide the appropriate return instructions.

International Shipping

LumoCue currently ships within the United States. International shipping may be offered in the future.

Software Delivery

The LumoCue companion software is delivered digitally and does not require physical shipping.

Instructions for obtaining the software are provided with your order and are also available through the LumoCue website.

Questions About Your Order

For questions regarding shipping, tracking, or an order, please contact us through: